Delivery & Returns

Drill Surf Skate maintains full ownership of the products until full payment has been obtained.

It is possible to cancel buy essays your order if it hasn’t been sent. Contact custom essay writing service us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via USPS priority mail from our shop in Malibu, CA. Your order will be sent within 3 working days after it has been placed.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.

The freight charge depends on your delivery address.

How much is the freight charge?

We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. We ship USPS priority. Flat rate shipping is $10.00 on all orders under $150.00. There is free shipping on orders over $150.00.

 

International orders please contact us for a shipping quote before you purchase.

Returns policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 30 days of receipt for an exchange or store credit.

When we receive the product, we will give the value of the purchased the product towards an exchange or store credit, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain an exchange or receive store credit.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our store. Please ensure you pack the return safely to prevent any damage to the products or boxes.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your return. Furthermore, a detailed description of the problem is necessary – if you have a claim.

Our return address is:
Drill Surf Skate

Unit D Building 20

30765 Pacific Coast Highway

Malibu, CA 90265

 

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the exchange or store credit within 48 hours.

©2017 Drill Surf Skate, Malibu, CA · All Rights Reserved.